DPD Parcel Navigator

DPDgroup is the second-largest parcel delivery network in Europe and market leader in b2b logistics. With the e-commerce business fostering dynamic growth in the b2c-segment new challenges arose for the industry.

Our Main Goal

Deliveries to private households cause higher efforts and more failures – a combination that makes it hard to match economics. At the same time customers have rising expectations regarding flexibility and the seamless integration into their daily (digital) life. In order to claim it's position as the most customer centric brand, DPD Germany had to reach two goals: It had to provide innovative products and services that convince business clients and consignees alike. And on top of that it had to build up an entirely new eco-system for deliveries enabling dynamic operational processes and a real-time dialog with the consignees.
Product & Service Design | Real Time Personalization | 14 Business Units
Mobile Application

Conversational User Experience

In order to implement more sufficient services DPD had to undergo a widespread change process affecting all business units. We’re proud to have accompanied DPD along the way contributing as business consultants and UX-designers during the product development as well as developing partner for all mobile touchpoints (iOS/Android).


DPD Parcel Navigator

Whenever you receive a parcel by DPD, with the DPD parcel navigator app consignees always know exactly the status of the parcel. The ETA of the parcel will be avised in advance within a 60-minute slot. On the day of delivery you can track the parcel via live tracking. You are not at the destination? No problem: Easily reroute your parcel via the app using various options.

All these and other features enable a straightforward parcel delivery for consignees. On the other hand it increased DPD's operational performance and quality in the B2C sector. The parcel navigator fits seamlessly into your daily routine and has become a highly awarded industry benchmark.

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