Operate
We don’t just deliver great software, but make sure it works just as you’d like too. Our maintenance and lifecycle management services ensure your software always runs flawlessly at all times.
Our service management and helpdesk SLAs take it one step further, guaranteeing speedy support when you need it most. And when the time comes to retire outdated software or features in line with your business’ evolving needs, our legacy and sundown services are here to support you.
Maintenance and Lifecycle Management
Maintenance and Lifecycle Management
Our commitment doesn't end with the development and implementation of software solutions. We provide ongoing maintenance and support services to ensure the continuous performance, reliability, and security of our clients' systems. Our dedicated team of experts is readily available to address any issues, implement updates, and proactively identify and resolve potential challenges.
Service Management and Helpdesk (SLA)
Service Management and Helpdesk (SLA)
Our service management and helpdesk solutions encompass comprehensive third-level support services for both software/applications and infrastructure. We handle inquiries and technical questions with accuracy and clarity. From bug fixes to technical updates, we implement solutions seamlessly and, with advanced technical monitoring, swiftly address any issues that arise along the way.
Legacy and Sundown Support
Legacy and Sundown Support
We’re here to ensure the continuous function and evolution of your products, applications, and services. Implemented with precision in an agile framework, we participate in PI planning and execute changes defined collaboratively. This includes crucial technical updates for security and stabilisation, and steady service availability. Our third level support handles incident resolution, maintaining current system functionality, and delivering ongoing value.
Usually, this service is broken into two phases. The "Run" phase covers operations, maintenance, cloud expertise, impact analysis, know-how alignment, and support, while the ""Change"" phase involves agile implementation, detailed concepts, ongoing development, and collaborative testing. Both ensure transparency and adaptability throughout the process.
