LetMeShip - CRM integration

Our client was faced with the challenge of making sales and customer service more efficient. Existing processes were poorly networked, customer data was scattered across different systems and valuable potential remained untapped. Together, we developed a customized solution and successfully introduced the Sales Hub and the Service Hub.

Our Main Goal

Integration of the Hubspot CRM system in a first iteration for the Sales and Service departments. The focus was on process optimization, reducing media disruptions and minimizing manual workload. At the same time, the reliable data sync supports the exchange of relevant information between the company's own ERP and Hubspot. The integration of the 1st version enables cross-departmental collaboration between marketing, sales and the service departments and improved the work on much higher efficiency level.

Sales Hub Integration

LetMeShip was looking for a powerful CRM solution to centrally manage customer interactions, optimize sales processes and make data-driven decisions. Together, we implemented HubSpot Sales Hub as a future-proof platform - from strategic planning to operational implementation. Increased conversion rates and an improved user experience were achieved through customized configuration, targeted automation and close integration into existing processes.

Service Hub Integration

LetMeShip wanted to take its customer service to the next level: faster, more efficient and more user-friendly to reduce manuel work. Together, we implemented the HubSpot Service Hub to centrally manage support requests, optimize communication and ensure a complete service history. Through customized configuration, smart automation and integration into existing processes, LetMeShip was able to bundle all customer requests in one central system and use automated ticket workflows for faster processing.

AT A GLANCE

LMS - Hubspot Integration

With the introduction of HubSpot Sales Hub & Service Hub, we have created a scalable CRM solution that is seamlessly synchronized with the existing backend system. Today, 500-800 service tickets are processed every day, supported by over 50 automated workflows that accelerate sales and customer service processes. The result: faster response times, optimized workflows and increased user satisfaction 
- a strong basis for further growth.

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